Customer Satisfaction Survey
Our customer's valuable feedback forms an integral part of our quality management system and also supports our continuous improvement efforts with the goal of increased customer satisfaction. Please take a few minutes to fill out the following survey so that we may better serve your needs in the future. Any questions that are not applicable may be left blank.
Quality
1. Please rate the quality of Active's products and materials?2. Please rate the quality of response in handling and processing complaints or product returns.
Delivery
1. Please rate Active's ability to respond quickly to emergency requirements or order changes.
2. Please rate Active's on-time delivery percentage
Cost
1. Please rate the total cost of doing business with Active.2. Please rate the total cost of doing business with Active versus our best competitor.
Sales/Services
1. Please rate the quality of Active's inside customer service.2. Please rate Active's quote response time.
3. Please rate the quality of Active's outside sales force.
4. Please rate the frequency of sales calls and visits by our Active sales representative
For any item rated Generally or Totally Dissatisfied, please provide any concerns that may guide our improvement process.